At House of Lacrimae, we believe the experience of luxury extends beyond the product itself. From the moment your order is placed to the moment it arrives, every detail matters.
We are committed to preparing and delivering your order with care, attention, and intention.
Shipping Destinations
House of Lacrimae currently ships within the United States only.
International shipping is not available at this time.
Shipping availability to individual U.S. addresses, including Alaska, Hawaii, and U.S. territories, is determined during checkout.
Order Processing
Our standard order processing target is 3–5 business days after an order is received and payment is confirmed.
Business days exclude weekends and U.S. federal holidays.
Processing time refers to the time needed to prepare, package, and transfer your order to the shipping carrier. It does not include transit time.
During product launches, promotional events, holidays, or periods of increased demand, processing may take longer.
If we cannot ship your order within the timeframe stated at checkout or otherwise required by applicable law, we will provide any required delay notice and cancellation or refund options.
Shipping Rates
Shipping charges are calculated at checkout based on your order and the available shipping services.
The applicable shipping cost will be displayed before your purchase is completed.
Delivery Estimates
Delivery times vary depending on your destination, shipping carrier, and selected shipping method.
Any delivery timeframe displayed at checkout is an estimate unless expressly identified as guaranteed.
Once an order has been transferred to the carrier, delivery may be affected by weather, transportation disruptions, holidays, or other circumstances outside our control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Please allow time for the carrier to update its tracking system.
Incorrect Shipping Information
Customers are responsible for reviewing their shipping information before completing a purchase.
If you discover an error, contact us as soon as possible at smiley@houseoflacrimae.com.
We will attempt to accommodate corrections before shipment, but changes cannot be guaranteed once an order has entered fulfillment.
Damaged, Missing, or Incorrect Orders
Every order is prepared with care. However, if your shipment arrives damaged, contains incorrect products, or is missing items, please contact us.
We request that you report visible damage or order discrepancies within 7 calendar days of delivery to help us investigate and resolve the issue promptly.
Please include:
- Your full name
- Order number
- Description of the issue
- Photographs of the product and packaging, when applicable
We will review the circumstances and determine the appropriate resolution, which may include a replacement, refund, or other remedy.
The requested seven-day reporting period does not limit any rights or remedies available under applicable law.
Lost or Undelivered Packages
If your package is marked delivered but cannot be located, or tracking indicates a possible shipping issue, please contact us.
We will review the available tracking information and assist with an appropriate resolution based on the circumstances and applicable law.
Contact the House
For shipping questions or assistance:
- Text
- (405) 803-3004
- @houseoflacrimae
