House of Lacrimae (“we,” “us,” or “our”) respects your privacy and is committed to being transparent about how personal information is collected, used, and shared.
Information We Collect
Depending on how you interact with our website, we may collect:
- Name, email address, phone number, and shipping or billing address.
- Purchase details and order history.
- Information submitted through contact forms.
- Artist Collective, Inner Circle, and wholesale application information.
- Email addresses submitted to our mailing list.
- Website usage information, device details, and cookies, where applicable.
Payment information is processed by our authorized payment providers. We do not intentionally collect or store complete payment card details on our own website.
How We Use Information
We may use your information to:
- Process and fulfill orders.
- Provide customer support.
- Review artist and wholesale applications.
- Administer approved affiliate partnerships.
- Communicate about products, purchases, and account activity.
- Send marketing communications when permitted.
- Improve website functionality and protect against fraud.
Sharing Information
We may share information with service providers necessary to operate our business, including payment processors, shipping providers, website hosting services, and authorized marketing or affiliate platforms.
We do not sell personal information to advertisers for monetary compensation. Certain advertising technologies, if enabled, may be considered sharing or selling under applicable privacy laws.
Marketing Communications
You may unsubscribe from promotional emails using the unsubscribe link provided in those messages.
Cookies
Our website may use cookies and similar technologies to support shopping functionality, remember preferences, measure website performance, and, where enabled, support marketing.
Your Privacy Choices
Depending on applicable law, you may have rights to access, correct, delete, or obtain information about your personal data and to opt out of certain processing activities.
To submit a privacy request, contact:
Data Security
We use reasonable administrative and technical safeguards to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.
Policy Updates
We may update this Privacy Policy periodically. Changes will be reflected by the effective date displayed above.
